Terms of Service

• The service is for business use by real estate developers, brokers and agencies. You must be at least 18 and authorised to act for your organization.
• Provide accurate information and keep it up to date. You are responsible for keeping login details confidential and for all activity under your organization’s accounts, including the users your administrators invite.
• Tell us promptly at [email protected] if you suspect unauthorised access to your account.

• A free plan is available with usage limits (for example on users, leads, properties and projects). Paid plans raise these limits.
• Paid plans are charged at the price agreed with you or shown in the service. Fees are exclusive of applicable taxes such as GST.
• We may change plans, limits or prices with reasonable advance notice. Changes to a paid plan take effect from your next billing period.
• Each plan includes file storage for your organization. When it is full, new uploads by your team are paused until you free space, turn on automatic clean-up or upgrade; files your leads send are still received.

• AI features use AI credits. Each plan includes free credits per active user every month. Free credits reset at the start of each month and do not carry over.
• You can buy additional credit packs at the prices shown in the service (exclusive of taxes). Bought credits do not expire while your account is active and are used only after the free credits for the month are used up.
• Each AI request uses credits according to the amount of AI processing it needs, at the rate shown in the service. Bought credits are non-refundable, except where the law requires otherwise or where we close your account without cause.
• We may limit unusually heavy AI use to protect the service, and will tell you if this affects your account.

Your organization owns the data it puts into the service, such as leads, contacts, properties, documents and messages (“your data”). We process your data only to provide, secure and support the service, as described in our Privacy Policy. We do not sell your data or use it for advertising.

You are responsible for having the right to enter your data and to contact the people in it, including any consent required under applicable law such as the Digital Personal Data Protection Act, 2023, and the telecom rules on unsolicited commercial communication.

You agree not to:

• send spam or unsolicited messages, or contact people who have not agreed to be contacted;
• upload unlawful, infringing, misleading or harmful content;
• attempt to access another organization’s data, probe or break the service’s security, or overload the service;
• copy, resell, or reverse engineer the service, except where the law allows;
• share user logins between people.

When you use connected channels such as WhatsApp or Facebook Lead Ads, you must also follow those platforms’ terms and policies.

• AI suggestions (summaries, replies, lead details, next steps) can be inaccurate or incomplete. Review them before you send a message, save details or act on them. You are responsible for what your users send to your contacts.
• Do not use the AI features to create misleading statements about prices, availability, approvals or legal status of a property, or for decisions that need professional legal, tax or financial advice.
• Property pages and file links you share can be opened by anyone who has the link until it expires. Share them only with the intended person, and avoid sharing identity documents by link.

The service can connect to services run by others, such as the WhatsApp Business Platform and Facebook (Meta), our AI provider (Anthropic), property portals, email delivery and hosting providers. Your use of those services is subject to their own terms, and we are not responsible for their availability or actions.

We work to keep the service available and secure, but we do not guarantee it will be uninterrupted or error-free, unless we agree a service level with you in writing. We may improve, change or remove features over time, and will give notice of changes that significantly reduce functionality for paid plans.

• You can stop using the service at any time.
• We may suspend or close an account that breaches these terms, creates a security or legal risk, or has overdue fees. Where reasonable, we will notify you first.
• After an account is closed, you can ask us for a copy of your data within 30 days. After that we may delete it, except where we must keep it by law.

We own the service, including its software and design. We grant you a limited, non-exclusive, non-transferable right to use it for your organization’s internal business while your account is active. If you send us feedback, we may use it without obligation to you.

The service is provided “as is”. Features such as lead scores and property match percentages are aids to your own judgment, not guarantees; the same applies to AI suggestions and to the “opened” and reply-time indicators. To the extent permitted by law, we disclaim all implied warranties, including fitness for a particular purpose.

To the extent permitted by law, we are not liable for indirect, incidental or consequential losses, or for lost profits, revenue or data. Our total liability for any claim relating to the service is limited to the fees you paid us for the service in the 12 months before the claim.

You will indemnify us against third-party claims arising from your data, your messages to your contacts, or your breach of these terms.

We may update these terms. If a change is material, we will notify you by email or in the service before it takes effect. Continuing to use the service after that means you accept the updated terms.

These terms are governed by the laws of India. Disputes are subject to the jurisdiction of the competent courts in India.

Questions about these terms can be sent to [email protected].